takago Privacy Policy — Your Data, Our Responsibility

1 Who We Are

takago is an online gaming platform accessible at takago.bid, offering sports betting, live casino games, slots, fishing games, and related entertainment services to players in Bangladesh and other eligible jurisdictions. For the purposes of this Privacy Policy, takago acts as the data controller responsible for the personal information you provide when accessing or using the Platform.

This Privacy Policy applies to all services operated under the takago brand at takago.bid, including account registration, deposits and withdrawals, game play, customer support interactions, and any promotional communications you receive from us. It applies to all registered players as well as to unregistered visitors who browse the Platform.

2 Personal Data We Collect

takago collects personal data in two broad categories: information you provide to us directly, and information collected automatically through your use of the Platform. The following table summarises the categories of data we collect and their associated purpose:

takago does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health data, or biometric data, except where a government-issued identity document provided for KYC purposes incidentally contains such information. In such cases, the document is processed solely for identity verification and no further use is made of incidental sensitive data.

3 How We Collect Your Data

takago collects personal data through the following channels and methods:

• Direct Submission: Information you actively provide when registering an account, completing KYC verification, making a deposit or withdrawal request, contacting customer support, or participating in a promotion.
• Automated Technologies: Technical and usage data collected automatically via cookies, web beacons, server logs, and similar tracking technologies when you access or browse takago.bid. This data is collected whether or not you are logged in to your account.
• Payment Processors: Confirmation data returned by bKash, Nagad, Rocket, Upay, Visa, and Mastercard payment networks following the processing of a transaction. takago receives only the information necessary to confirm successful or failed payment — full payment credentials are never transmitted to takago servers.
• Identity Verification Partners: Where takago engages a third-party KYC provider to validate documents, that provider may return a verification result and associated metadata to takago for account approval purposes.
• Publicly Available Sources: In limited circumstances related to fraud prevention or AML compliance, takago may cross-reference data you have provided against publicly available records.

4 How We Use Your Personal Data

takago uses the personal data it collects for the following defined purposes. We do not use your data for any purpose not listed here without first obtaining your consent or updating this Privacy Policy to reflect the new purpose:

• Account Management: Creating, maintaining, and administering your takago player account, including processing login requests and managing account settings.
• Identity & Age Verification: Conducting KYC checks to confirm that you are who you claim to be and that you meet the 18+ age requirement for use of the Platform.
• Transaction Processing: Facilitating deposits and withdrawals via supported payment methods and maintaining accurate financial records for your account.
• Fraud Prevention & Security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, money laundering, and other prohibited activities.
• Responsible Gaming Compliance: Monitoring gameplay patterns to identify potential problem gambling behaviours, applying self-exclusion and deposit limit requests, and flagging accounts for internal review where necessary.
• Customer Support: Responding to enquiries, resolving disputes, processing complaints, and providing account assistance.
• Platform Improvement: Analysing aggregated and anonymised usage data to enhance the performance, stability, and user experience of takago.bid.
• Legal & Regulatory Compliance: Meeting takago's obligations under applicable anti-money laundering regulations, data protection laws, and any lawful requests received from competent authorities.
• Marketing Communications: Sending you promotional offers, bonus notifications, and platform updates — but only where you have given your explicit consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].

5 Legal Basis for Processing

takago processes your personal data on one or more of the following legal grounds, depending on the specific purpose for which the data is used:

• Contractual Necessity: Processing required to perform the contract between you and takago — specifically, the Terms & Conditions you agreed to upon registration. This covers account management, transaction processing, and KYC verification.
• Legal Obligation: Processing required to comply with takago's obligations under applicable law, including anti-money laundering requirements, data protection regulations, and responses to lawful requests from regulatory or law enforcement authorities.
• Legitimate Interests: Processing conducted in pursuit of takago's legitimate business interests — including fraud prevention, platform security, responsible gaming monitoring, and service improvement — where those interests are not overridden by your data protection rights.
• Consent: Processing undertaken solely on the basis of your freely given, specific, and informed consent — principally marketing communications. You retain the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Data Sharing & Disclosure

takago does not sell, rent, or commercially transfer your personal data to third parties. We share data only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processing Partners: bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely for the purpose of processing deposit and withdrawal transactions. Each partner operates under its own privacy policy and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and document verification services engaged to validate player identities in compliance with takago's AML obligations. These providers are bound by confidentiality agreements and may only process data for verification purposes.
• IT & Hosting Infrastructure: Reputable third-party infrastructure providers who host the Platform's servers and databases. These providers act as data processors under binding agreements and have no independent right to use your data.
• Legal & Regulatory Authorities: Law enforcement agencies, regulatory bodies, or courts where takago is required by law to disclose personal data, or where disclosure is necessary to protect the rights, property, or safety of takago or its players.
• Business Transfers: In the event that takago undergoes a merger, acquisition, or sale of assets, personal data held about registered players may be transferred to the acquiring entity as part of that transaction. Affected players will be notified in advance of any such transfer.

7 Data Retention

takago retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in this Privacy Policy, and in accordance with any applicable legal, regulatory, or contractual retention obligations. The following general retention periods apply:

• Active Account Data: Retained for the full duration of your active account relationship with takago.
• Post-Closure Account Data: Following account closure, identity, transaction, and KYC records are retained for a minimum of five years to satisfy anti-money laundering record-keeping requirements.
• Support & Correspondence Records: Customer support interactions and complaint records are retained for a minimum of three years from the date of last contact.
• Technical & Usage Logs: Server logs and session data are retained for up to 12 months for security and fraud monitoring purposes, after which they are anonymised or deleted.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for as long as the consent remains active, plus an additional two years following any withdrawal of consent.

When personal data is no longer required for any legitimate purpose, takago will securely delete or irreversibly anonymise it in accordance with our internal data lifecycle procedures.

8 Cookies & Tracking Technologies

takago uses cookies and similar technologies on takago.bid to ensure the Platform functions correctly and to improve your experience. The following categories of cookies are used:

• Strictly Necessary Cookies: Essential to the operation of the Platform. These include session authentication cookies, security tokens, and load-balancing cookies. They cannot be disabled without impairing core functionality. No consent is required for these cookies.
• Functional Cookies: Allow the Platform to remember your preferences — such as language settings and display options — to deliver a more personalised experience across sessions.
• Analytics Cookies: Collect aggregated, anonymised data about how visitors interact with takago.bid — such as which pages are visited most frequently and where users exit the funnel. This data is used solely to improve Platform performance and is not linked to your personal identity.
• Security & Fraud Prevention Cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats. These cookies analyse device fingerprinting data and behavioural patterns without storing personally identifying information.

takago does not use third-party advertising or retargeting cookies. No cookies placed by takago are used to track your browsing activity on other websites or to build cross-site advertising profiles.

Most browsers allow you to control cookie settings through the browser's preferences panel. Disabling strictly necessary cookies may prevent you from logging in or using key Platform features. Disabling functional or analytics cookies will not prevent basic access to the Platform.

9 Your Data Rights

Subject to applicable law, you have the following rights with respect to the personal data takago holds about you. To exercise any of these rights, please contact [email protected] with the subject line "Data Rights Request". takago will respond within a reasonable timeframe and in any event within 30 days of receiving a valid request:

• Right of Access: You may request a copy of the personal data takago holds about you, together with information about how it is being used.
• Right to Rectification: You may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure: In certain circumstances, you may request that takago delete your personal data. This right is subject to any overriding legal obligation to retain data — for example, AML record-keeping requirements.
• Right to Restrict Processing: You may request that takago limit the processing of your personal data in certain circumstances, such as while a dispute about accuracy is being resolved.
• Right to Data Portability: Where processing is based on your consent or on a contract, you may request that takago provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to the processing of your personal data where that processing is based on takago's legitimate interests. takago will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — principally marketing communications — you may withdraw that consent at any time by contacting [email protected]. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal.

10 Data Security

takago implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and takago.bid.
• Secure, access-controlled server infrastructure with role-based access permissions — only authorised personnel may access personal data, and only to the extent required for their specific responsibilities.
• Regular internal security assessments and vulnerability reviews of the Platform's infrastructure and codebase.
• Secure hashing of account passwords — takago stores only a one-way cryptographic hash of your password, not the password itself. No takago employee can view or retrieve your password in plain text.
• Automatic session timeouts to reduce the risk of unauthorised account access from shared or unattended devices.
• Real-time fraud and anomaly detection systems that flag unusual account behaviour for immediate review.

While takago takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is entirely immune to risk. In the unlikely event of a data breach that poses a material risk to your rights, takago will notify affected players and relevant authorities in accordance with applicable law.

11 Children's Privacy

The takago Platform is strictly intended for adults aged 18 years and above. takago does not knowingly collect or process personal data from individuals under the age of 18. If you believe that a minor has registered an account or provided personal data to takago without parental consent, please contact [email protected] immediately. Upon verification, takago will close the account and securely delete all associated personal data without delay.

Age verification is a mandatory step in the takago KYC process. Accounts where age verification cannot be completed to our satisfaction will be suspended pending resolution, in accordance with our commitment to responsible gaming and child protection standards.

12 Amendments to This Policy

takago reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, Platform features, or applicable legal requirements. When material changes are made, we will post a notice on takago.bid and, where appropriate, notify registered players by email to the address associated with their account.

The effective date shown at the top of this page indicates when the most recent version of this Privacy Policy was published. We encourage you to review this page periodically to stay informed about how takago protects your personal information. Your continued use of the Platform following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or takago's handling of your personal data, please contact us using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently:

• Privacy Enquiries Email: [email protected] — please use the subject line "Privacy Enquiry" so your message is directed to the appropriate team.
• Data Rights Requests: [email protected] — please use the subject line "Data Rights Request" and include your registered username and the nature of your request.
• Response Time: takago aims to acknowledge all privacy-related correspondence within 2 working days and to provide a substantive response within 30 calendar days.
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (UTC+6).

For concerns specifically related to responsible gaming — including self-exclusion, deposit limits, or problem gambling support — please contact [email protected] with the subject line "Responsible Gaming Request". You may also visit our Responsible Gaming page for further guidance and resources.